Returns & Exchanges

At Tvishi Skincare, we are committed to providing you with the purest botanical beauty experience. If you are not completely satisfied with your purchase, we offer a 14-day return policy for unused and unopened products to ensure your skin journey is worry-free.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 14 days of delivery, providing your order number and photos of the items you wish to return.

• 2.
  Wait for Approval

  Our quality control team will review your request to ensure it meets our hygiene standards; once approved, you will receive a Return Authorization and the return shipping address.

• 3.
  Pack with Care

  Securely pack the products in their original, unopened packaging to prevent damage during transit, as items must arrive in sellable condition to qualify for a refund.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days, excluding initial shipping costs.